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Your k9999 arm account wallet connects directly to bKash and Rocket so you can move funds between your local mobile wallet and your lobby balance. Every deposit and withdrawal you start is handled through the payment section inside your signed-in account area — follow the fields and limits shown there.
Adding funds to your lobby balance starts inside the signed-in account area, not from the home page. Once you open the deposit section, you choose the payment rail — bKash or Rocket — and follow the fields displayed there. The amount you enter must fall within the minimum and maximum range shown on that screen; those limits are set at the account level and may vary. After you confirm, your mobile wallet processes the transaction and the status updates in your account history. We do not invent processing windows here — check the status label in your account record for the current state of any deposit you have started.
Log in and navigate to the banking section inside your account. The deposit option is listed there alongside your current balance.
Select the local wallet you use. The screen shows the account number or reference your wallet payment should be sent to.
Type the amount within the range displayed. Review the details, then confirm. Your mobile wallet will prompt you to authorise the transfer.
Once the payment completes on the wallet side, the balance reflects in your account. Your deposit history records the transaction with a reference number.
When you want to move your account balance back to bKash or Rocket, open the withdrawal section inside your signed-in account. You will see the available methods based on your account configuration — typically the same wallet you used for deposits. Enter the amount you want to withdraw, making sure it sits within the range the screen displays. You may be asked to confirm your wallet number before the request is submitted. After submission, the status moves through stages you can follow in your account history.
Go to the banking area in your account and select withdrawal. Your available balance and the eligible withdrawal methods are displayed there.
Choose bKash or Rocket as your payout destination. Confirm the wallet number shown matches the one registered on your account.
Type the withdrawal amount within the limits shown. After reviewing the details, submit the request. A reference number appears on completion.
Your withdrawal record updates as the request is processed. Check the status label there rather than submitting a duplicate request.
Your account may require identity and wallet verification before certain banking actions become available. The fields and documents you need to supply are shown directly inside your account area under the verification or account-check section — follow only what is displayed there. We do not publish a fixed list of required documents here because the fields shown to you depend on your account state and the local requirements in effect. Some accounts are asked to confirm wallet ownership; others may be asked to complete additional steps.
Open your account settings to see whether a verification step is pending. The screen shows exactly which action is needed before banking proceeds.
Complete only the fields and uploads your account displays. Do not assume a step is required if it is not shown in your account.
If the screen asks you to verify your bKash or Rocket number, follow the instructions there. This ties your mobile wallet to your account record.
If a verification field is unclear, reach support through the published route. Do not guess or supply documents to an unverified channel.
The payment rails available on your account are the local mobile wallets most widely used in Bangladesh. bKash and Rocket are the confirmed options we have configured for deposits and withdrawals. When you open the banking section of your account, the available methods are listed there — select the one that matches your active wallet. Bank Transfer may appear as an option depending on your account configuration; check your account area to see what is currently shown for your region and eligibility.
Deposit and withdraw using your bKash mobile wallet. Select bKash in the banking section and follow the account number and amount fields shown.
Rocket is available as both a deposit and withdrawal method. Use the reference details displayed in your account when sending from the Rocket app.
Bank Transfer may appear in your account banking section depending on your account configuration and eligible region. Check your account for availability.
Every deposit and withdrawal you make is logged in your account history with a reference number. If the amount in your wallet history does not yet appear in your account balance, compare the reference number on the wallet receipt with the one shown in your account transaction list. Status labels such as pending, processing and completed give you a checkpoint without needing to contact support. For any transaction that stays in a pending state beyond what you expect, the reference number is the key piece of evidence our support team needs to investigate.
Every transaction generates a reference number on both sides — your wallet receipt and your account history. Match these two numbers before raising a support query.
Your account history shows pending, processing or completed against each transaction. Check the label before assuming a payment has failed.
Open the transaction history inside your account to see every deposit and withdrawal in date order. Filter by date if you are looking for a specific entry.
Save the wallet confirmation screenshot and note the account reference number. These two pieces of evidence speed up any support investigation significantly.
Your account and payment activity on k9999 arm are protected through a combination of domain verification, wallet ownership checks and a published support route for disputes. Before you make any payment, confirm you are on the correct domain — k9999 arm — so that your bKash or Rocket payment goes to the right destination. We do not ask for wallet PINs through any channel outside your account screen.
Always confirm the address bar shows k9999 arm before entering any payment or account details. Do not proceed from a link that shows a different domain.
We tie your bKash or Rocket number to your account during the verification step. Withdrawals are only sent to the confirmed wallet on record, not to unverified numbers.
We will never ask for your mobile wallet PIN through chat, email or phone. Any request for your PIN outside the account screen should be reported immediately.
For disputed or delayed transactions, use the support contact route published in your account area. Have your reference number ready to speed up the review.
These questions cover the situations we hear about most from Bangladesh players using bKash, Rocket and Bank Transfer on their accounts. If your question is not covered here, use the support route shown in your signed-in account area to reach our team directly with your reference number.
bKash and Rocket are the confirmed deposit wallets on our platform. Bank Transfer may also appear depending on your account configuration. Open the banking section in your account to see the methods currently available to you.
Check your account transaction history after the payment. The status label changes from pending to completed when the deposit is confirmed. Match the reference number on your bKash receipt with the one in your account log.
Open your account history and note the reference number and current status label for that withdrawal. Then contact support through the published route in your account area, sharing that reference number so our team can investigate directly.
The minimum and maximum amounts are shown on the deposit or withdrawal screen inside your account. We do not publish fixed figures here because limits can vary by account and by the payment method you select.
Your account area will show any pending verification step before a withdrawal is available. Follow only the fields and instructions displayed there. If a step is unclear, contact support through the account help route.
Wallet number changes go through your account settings. Follow the update steps shown there and any confirmation prompts that appear. If the option is not visible, reach support through the published contact route inside your account.